This policy applies to books and other products purchased directly through this website or via authorised third-party retailers, including Amazon UK and Bannister Publications Ltd.
Risk passes to you upon delivery of the Product. Ownership remains with us until full payment has been received.
You have the right to cancel your order within 14 days of receiving the Product under the Consumer Contracts Regulations (UK). To cancel, contact us in writing within 14 days and return the Product within a further 14 days at your cost unless faulty.
Returned Products must be in their original condition. Refunds, including standard delivery costs, will be issued within 14 days of receipt or proof of return. We may deduct for loss in value if the Product has been handled beyond what is necessary to establish its nature.
If your Product is faulty or not as described, please contact us for a replacement or refund in accordance with your statutory rights.
Custom or personalised items are exempt from cancellation unless faulty. Products purchased via Amazon UK or Bannister Publications Ltd follow their own returns policies.
We do not offer direct exchanges. To exchange, please return the unwanted item and place a new order.
To start a return, email [insert contact email] with your order number and reason for return. We will provide the returns address and instructions.
We may revise this policy from time to time. The version published on this page is the version currently in effect.